Shipping Policy

Order processing: All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping methods & rates:

• Standard Shipping (5–8 business days): Free on orders over $150. A flat rate of $9 applies to orders below $150.
• Express Shipping (2–3 business days): A flat rate of $19 to all destinations.

International shipping: We ship worldwide. Delivery times may vary depending on your location and customs processing.

Customs, duties & taxes: International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We recommend checking with your local customs office for details before placing an order.

Damaged or lost shipments: If your order arrives damaged or is lost in transit, please contact us at support@gemvault.shop within 7 days of delivery (or expected delivery) with your order number and photos. We will arrange a replacement or refund at no additional cost to you.

Return & Refund Policy

Return window: We offer a 30-day return policy from the date you receive your order. If 30 days have passed, unfortunately we cannot offer a refund or exchange.

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. The item must also include all original tags, certificates and documentation.

Non-returnable items:

• Custom or made-to-order items
• Personalized or engraved items
• Gift cards
• Items that show signs of use, damage or modification

Return process: To initiate a return, please email us at support@gemvault.shop with your order number and the reason for return. We will provide you with a return shipping label and instructions. Please do not send your purchase back without contacting us first.

Return shipping costs: If the return is due to a defect, damage or an error on our part, we will cover the return shipping costs. For all other returns, the buyer is responsible for return shipping costs. Original shipping costs are non-refundable.

Refunds: Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 3–5 business days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for a different product, please return the original item for a refund and place a new order.

Privacy Policy

At GemVault, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or make a purchase.

Information we collect:

• Personal identification information: name, email address, phone number, shipping and billing address
• Payment information: payment card details or PayPal account information (processed securely through our payment processor; we do not store your full card number on our servers)
• Order information: products purchased, order history, transaction details
• Technical information: IP address, browser type, device information, pages visited, time spent on our website (collected via cookies and similar technologies)

How we use your information:

• To process and fulfill your orders, including payment processing and shipping
• To communicate with you about your orders, provide customer support and respond to inquiries
• To send you order confirmations, shipping updates and important service notifications
• With your consent, to send you marketing communications, promotional offers and newsletters (you may opt out at any time)
• To improve our website, products and services through analytics and usage data
• To detect and prevent fraud, unauthorized transactions and other illegal activities

Information sharing: We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:

• Payment processors (PayPal): to process payments securely
• Shipping and logistics providers: to fulfill and deliver your orders
• Website hosting and analytics providers: to host and maintain our website

These service providers are only permitted to use your personal information as necessary to provide the services we have requested and are required to maintain the confidentiality of your information.

Data security: We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. All sensitive information transmitted during checkout is encrypted using Secure Socket Layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies: Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic and understand our audience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Your rights: You have the right to access, correct, update or request deletion of your personal information. You may also object to or restrict certain processing of your data, or request data portability. To exercise these rights, please contact us at support@gemvault.shop.

Changes to this policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically.

Terms of Service

Welcome to GemVault. By accessing and using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

Use of website: You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to use our website in any way that violates applicable laws or regulations, or that could damage, disable or impair our website.

Product information & pricing: We strive to provide accurate product descriptions, images and pricing. However, we do not warrant that product descriptions or other content on our website are accurate, complete or error-free. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price.

Orders & payment: By placing an order, you agree to pay the total amount including product price, shipping costs and any applicable taxes. We accept payments via PayPal. All payments are processed securely. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

Intellectual property: All content on our website, including but not limited to text, graphics, logos, images, product designs and software, is the property of GemVault or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, display, perform or otherwise use any content from our website without our prior written consent.

Limitation of liability: In no event shall GemVault, its directors, employees or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data or goodwill, arising out of or in connection with your use of our website or products. Our total liability for any claim arising out of or in connection with these Terms shall not exceed the total amount paid by you for the products that gave rise to the claim.

Disclaimer: Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free, or that any defects will be corrected.

Governing law: These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising out of or in connection with these Terms shall be resolved through friendly negotiation, or if negotiation fails, submitted to the competent people's court.

Contact: If you have any questions about these Terms of Service, please contact us at support@gemvault.shop.